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Terms of use and Privacy Policy

Terms of Use

Welcome to the HelloDoc Nigeria website (hellodoc.ng). These terms and conditions (“Terms and Conditions”) apply to the Site.

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE.

By using this site, you signify your assent to these Terms and Conditions. If you do not agree to all of these Terms and Conditions of use, do not use this site!

HelloDoc reserves the right to revise and update these Terms and Conditions at any time. Your continued usage of the HelloDoc website (“hellodoc.ng Site,” or the “Site,”) will mean you accept those changes.

Introduction

HelloDoc is a healthcare directory listing portal in Nigeria and also provides sound health information and tips for all age groups. 

This Site Does Not Provide Medical Advice!

The contents of the HelloDoc Site, such as text, graphics, images, information obtained from HelloDoc’s licensors, and other material contained on the HelloDoc Site (“Content”) are for informational purposes only!

The Content on this site is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your doctor or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on the HelloDoc Site!

If you think you may have a medical emergency, call your doctor immediately. HelloDoc does not recommend or endorse any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned on the Site. Reliance on any information provided by HelloDoc, HelloDoc’s employees, others appearing on the Site at the invitation of HelloDoc, or other visitors to the Site is solely at your own risk.

The Site may contain health- or medical-related materials that are sexually explicit. If you find these materials offensive, you may not want to use our Site.

Representations and Warranties

You represent and warrant to HelloDoc that (i) you have full power and authority to enter into this Terms of Use; (ii) you own all Your Content or have obtained all permissions, releases, rights or licenses required to engage in your transaction (and allow HelloDoc to perform its obligations) in connection with the Services without obtaining any further releases or consents.

Age Restriction

You confirm that you are at least 18 years of age or are accessing the Site under the supervision of a parent or legal guardian.

Use of Content

HelloDoc authorizes you to view or download a single copy of the material on the HelloDoc Site solely for your personal, and non-commercial use. Title to the Content remains with HelloDoc or its licensors. Any use of the Content not expressly permitted by these Terms and Conditions is a breach of these Terms and Conditions and may violate copyright, trademark, and other laws. Content and features are subject to change or termination without notice in the editorial discretion of HelloDoc. All rights not expressly granted herein are reserved to HelloDoc and its licensors.

Trademarks and Copyrights

All intellectual property rights, whether registered or unregistered, in the Site, information content on the Site and all the website design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain our property. The entire contents of the Site also are protected by copyright as a collective work under Nigeria copyright laws and international conventions. All rights are reserved.

Liability of HelloDoc and Its Licensors

The use of the HelloDoc Site and the Content is at your own risk.

When using the HelloDoc Site, information will be transmitted over a medium that may be beyond the control of HelloDoc and its suppliers. Accordingly, HelloDoc assumes no liability for or relating to the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the HelloDoc Site.

The HelloDoc Site and the content are provided on an “as is” basis. HelloDoc, ITS LICENSORS, AND ITS SUPPLIERS, TO THE FULLEST EXTENT PERMITTED BY LAW, DISCLAIM ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTIES’ RIGHTS, AND FITNESS FOR PARTICULAR PURPOSE. Without limiting the foregoing, HelloDoc, its licensors, and its suppliers make no representations or warranties about the following:

1. The accuracy, reliability, completeness, currentness, or timeliness of the Content, software, text, graphics, links, or communications provided on or through the use of the HelloDoc Site or HelloDoc.

2. The satisfaction of any government regulations requiring disclosure of information on prescription drug products or the approval or compliance of any software tools with regard to the Content contained on the HelloDoc Site.

In no event shall HelloDoc, its licensors, its suppliers, or any third parties mentioned on the HelloDoc Site be liable for any damages (including, without limitation, incidental and consequential damages, personal injury/wrongful death, lost profits, or damages resulting from lost data or business interruption) resulting from the use of or inability to use the HelloDoc Site or the Content, whether based on warranty, contract, tort, or any other legal theory, and whether or not HelloDoc, its licensors, its suppliers, or any third parties mentioned on the HelloDoc Site are advised of the possibility of such damages.

HelloDoc, its licensors, its suppliers, or any third parties mentioned on the HelloDoc Site shall be liable only to the extent of actual damages incurred by you. HelloDoc, its licensors, its suppliers, or any third parties mentioned on the HelloDoc Site are not liable for any personal injury, including death, caused by your use or misuse of the Site, Content, or Public Areas (as defined below). 

User Submissions

The personal information you submit to HelloDoc is governed by the HelloDoc Privacy Policy. To the extent there is an inconsistency between this Agreement and the HelloDoc Privacy Policy, this Agreement shall govern.

The Site contains functionality (including blogs, message boards, Ask Our Expert postings, user reviews etc.) that allows users to upload content to the Site (collectively “Public Areas”). You agree that you will not upload or transmit any communications or content of any type to the Public Areas that infringe or violate any rights of any party. By submitting communications or content to the Public Areas, you agree that such submission is non-confidential for all purposes.

If you make any such submission you agree that you will not send or transmit to HelloDoc by email, (including through the email addresses listed on the “Contact Us” page) any communication or content that infringes or violates any rights of any party. If you submit any business information, idea, concept or invention to HelloDoc by email, you agree such submission is non-confidential for all purposes.

User Submissions — Image, Video, Audio Files

You agree to only post or upload Media (like photos, videos or audio) that you have taken yourself or that you have all rights to transmit and license and which do not violate trademark, copyright, privacy or any other rights of any other person. Photos or videos of celebrities and cartoon or comic images are usually copyrighted by the owner.

To protect your privacy, you agree that you will not submit any media that contains Personally Identifiable Information (like name, phone number, email address or web site URL) of you or of anyone else. Uploading media like images or video of other people without their permission is strictly prohibited.

It is strictly prohibited to upload media of any kind that contain expressions of hate, abuse, offensive images or conduct, obscenity, pornography, sexually explicit or any material that could give rise to any civil or criminal liability under applicable law or regulations or that otherwise may be in conflict with these Terms and Conditions,  and the HelloDoc Privacy Policy.

You agree that you will not upload any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or this Web site.

HelloDoc reserves the right to review all media prior to submission to the site and to remove any media for any reason, at any time, without prior notice, at our sole discretion.

Passwords

HelloDoc has several tools that allow you to record and store information. You are responsible for taking all reasonable steps to ensure that no unauthorized person shall have access to your HelloDoc passwords or accounts. It is your sole responsibility to (1) control the dissemination and use of sign-in name, screen name and passwords; (2) authorize, monitor, and control access to and use of your HelloDoc account and password; (3) promptly inform HelloDoc if you believe your account or password has been compromised or if there is any other reason you need to deactivate a password. To send us an email, use the “Contact Us” tab located at the top of the home page of our site. You grant HelloDoc and all other persons or entities involved in the operation of the Site the right to transmit, monitor, retrieve, store, and use your information in connection with the operation of the Site. HelloDoc cannot and does not assume any responsibility or liability for any information you submit, or your or third parties’ use or misuse of information transmitted or received using HelloDoc tools and services.

HelloDoc Community and Member to Member Areas (“Public Areas”)

If you use a Public Area, such as message boards, blogs, Articles User Reviews or other member communities, you are solely responsible for your own communications, the consequences of posting those communications, and your reliance on any communications found in the Public Areas. HelloDoc and its licensors are not responsible for the consequences of any communications in the Public Areas.

In consideration of being allowed to use the Public Areas, you agree that the following actions shall constitute a material breach of these Terms and Conditions:

  • Using a Public Area for any purpose in violation of local, state, national, or international laws;
  • Posting material that infringes on the intellectual property rights of others or on the privacy or publicity rights of others;
  • Posting material that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful, or embarrassing to any other person or entity as determined by HelloDoc in its sole discretion;
  • Impersonating another person;
  • Distributing viruses or other harmful computer code;
  • Harvesting, scraping or otherwise collecting information about others, including email addresses, without their identification for posting or viewing comments;
  • Allowing any other person or entity to use your identification for posting or viewing comments
  • Posting the same note more than once or “spamming”; or
  • Engaging in any other conduct that restricts or inhibits any other person from using or enjoying the Public Area or the Site, or which, in the judgment of HelloDoc, exposes HelloDoc or any of its customers or suppliers to any to any liability or detriment of any type.

HelloDoc Reserves the Right (but is Not Obligated) to Do Any or All of the Following:

  • Investigate an allegation that a communication(s) do(es) not conform to the terms of this section and determine in its sole discretion to remove or request the removal of the communication(s).
  • Remove communications which are abusive, illegal, or disruptive, or that otherwise fail to conform with these Terms and Conditions.
  • Terminate a user’s access to any or all Public Areas and/or the HelloDoc Site upon any breach of these Terms and Conditions.
  • Monitor, edit, or disclose any communication in the Public Areas.
  • Edit or delete any communication(s) posted on the HelloDoc Site, regardless of whether such communication(s) violate these standards.

HelloDoc or its licensors have no liability or responsibility to users of the HelloDoc Site or any other person or entity for performance or non-performance of the aforementioned activities.

Privacy

If you register to use the Health Log Section on the HelloDoc Services platform we may collect personal data about you, including without limitation your name, age, email address and basic vitals information such as blood pressure, blood sugar, heart rate, temperature, weight and height, as well as a valid email address from you when you register to use these services. This data will be securely held in accordance with the terms of our Privacy Policy. We use your information only as described in the HelloDoc Privacy Policy. We view protection of users’ privacy as a very important community principle.

We store and process your information on computers that are protected by physical as well as technological security devices. You can access and modify the information you provide us and choose not to receive certain communications by signing-in to your account. We use third parties to verify and certify our privacy principles. For a complete description of how we use and protect your personal information, see the HelloDoc Privacy Policy. If you object to your information being transferred or used in this way please do not use our services.

Advertisements, Searches, and Links to Other Sites

HelloDoc may provide links to third-party web sites. HelloDoc also may select certain sites as priority responses to search terms you enter and HelloDoc may agree to allow advertisers to respond to certain search terms with advertisements or sponsored content. HelloDoc does not recommend and does not endorse the content on any third-party websites. HelloDoc is not responsible for the content of linked third-party sites, sites framed within the HelloDoc Site, third-party sites provided as search results, or third-party advertisements, and does not make any representations regarding their content or accuracy. Your use of third-party websites is at your own risk and subject to the terms and conditions of use for such sites. HelloDoc does not endorse any product, service, or treatment advertised on the HelloDoc Site.

Indemnity

You agree to defend, indemnify, and hold HelloDoc, its officers, directors, employees, agents, licensors, and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your violation of these Terms and Conditions.

Applicable Law and Jurisdiction
These Terms and Conditions shall be interpreted and governed by the laws in force in the Federal Republic of Nigeria. Subject to the Arbitration section below, each party hereby agrees to submit to the jurisdiction of the courts of Nigeria and to waive any objections based upon venue.

Legal Disputes

This Terms of Use shall be governed by the Laws of the Federal Republic of Nigeria. Any dispute arising out of this Agreement, which cannot be settled, by mutual agreement/negotiation within 14 days shall be referred to arbitration by a single arbitrator at the Lagos Multi-Door Courthouse (“LMDC”) and governed by the Arbitration and Conciliation Act, Cap A10, Laws of the Federal Republic of Nigeria. The arbitrator shall be appointed by the Parties, where Parties are unable to agree on the choice of an arbitrator, the choice of arbitration shall be referred to the LMDC. The findings of the arbitrator and subsequent award shall be binding on the Parties. Each Party shall bear its cost in connection with the Arbitration.

Severability

If any portion of these Terms and Conditions is held by any court or tribunal to be invalid or unenforceable, either in whole or in part, then that part shall be severed from these Terms and Conditions and shall not affect the validity or enforceability of any other section listed in this document.

Termination

In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Site shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices of HelloDoc in operating the Site, your sole and exclusive remedy is to discontinue using the Site.

Miscellaneous Provisions

You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. Assigning or sub-contracting any of your rights or obligations under these Terms and Conditions to any third party is prohibited .We reserve the right to transfer, assign or sub-contract the benefit of the whole or part of any rights or obligations under these Terms and Conditions to any third party.

 

Privacy Policy

At HelloDoc, we take your privacy seriously, and we want you to know how we collect, use, and protect your information. In addition to this privacy policy, users of the HelloDoc site should consult the HelloDoc site Terms of Use to be informed as to the specific terms and conditions that apply.

What Information We Collect

We respect the right to privacy of all visitors to the HelloDoc site. We do not collect information that would personally identify you unless you choose to provide it. For example, if you are a medical service provider and you choose to register your healthcare service on the HelloDoc Directory, the Privacy Policy and Terms of Use apply. Also, if you are a user seeking medical information, the personal information that you submit, on the Sign Up form and the health log section is shared with people in the HelloDoc organisation and listed medical service providers who need this information to respond to your question or request. “Personal Information” means information that we can use to identify or contact you, such as your name, age, email address and body vitals information such as blood pressure, blood sugar, heart rate, temperature, weight and height. This will help users keep a log of basic information.

Information submitted through HelloDoc’s online forms and health log section may be collected to ensure technical functionality. It will also be utilized to address any inappropriate use of our website. We do not save personal information to use for other purposes, nor do we provide it to any other organisations.

Email communications, newsletter and related services

HelloDoc provides you with the opportunity to receive communications from us or third parties. You can sign up for a free email newsletter. You can unsubscribe from this newsletter at any time.

Email communications that you send to us via the contact link on our site may be shared with a customer service representative, employee, healthcare services that may be able to address your inquiry. We make every effort to respond in a timely fashion once communications are received. Once we have responded to your communication, it is discarded or archived, depending on the nature of the inquiry.

The email functionality on our site does not provide a completely secure and confidential means of communication. It’s possible that your email communication may be accessed or viewed by another Internet user while in transit to us. If you wish to keep your communication private, do not use our email.

 

Surveys

We occasionally survey visitors to our site. The information from these surveys is used in aggregated, de-identified form to help us understand the needs of our visitors so that we can improve our site. The information may be shared with third parties with whom we have a business relationship. We generally do not ask for information in surveys that would personally identify you; if we do request contact information for follow-up, you may decline to provide it. If survey respondents provide personal information (such as an email address) in a survey, it is shared only with those people who need to see it to respond to the question or request, or with third parties who perform data management services for our site. Those third parties have agreed to keep all data from surveys confidential.

IP Addresses

The Web server automatically collects the Internet Protocol (IP) address of the computers that access our site. An IP address is a number that is assigned to your computer when you access the Internet. It is not truly personally identifiable information because many different individuals can access the Internet via the same computer. We use this information in aggregate form to understand how our site or advertisements from HelloDoc are being used and how we can better serve visitors.

Cookies and Other Tracking Technology

We collect information about visitors to our site using “cookies” and similar technology such as Web beacons, Web bugs, pixel tags, and so on. A cookie” is a small data file that we transfer to your computer or mobile device’s hard disk for record-keeping purposes. We use cookies for two purposes. First, we utilize persistent cookies to save your login information for future logins to the Site and Applications. Second, we utilize session ID cookies to enable certain features of the Site and Applications, to better understand how you interact with the Site and Applications and to monitor aggregate usage by HelloDoc Users and web traffic routing on the Site and Applications.

We use session cookies to track a visitor’s path through our site during a visit, to help us understand how people use our site.

How we use the Information We Collect

We use the information we collect for things like:

  • Fulfilling requests for services or information

  • Marketing and advertising products and services

  • Conducting research and analysis

  • Communicating things like special events and surveys

  • Establishing and managing your accounts with us

  • Identifying you on our websites and tailoring advertisements and offers to you (both on our websites and on other websites) based on your interactions with us in our stores and online

  • Operating, evaluating and improving our business

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations and enforce our agreements.

Except for authorized law enforcement and medical professional bodies investigations or other valid legal processes, we will not share any personally identifiable information we receive from you with any parties outside of HelloDoc.

We may share some Information to Third Parties

We may share your personally identifiable information with third parties who we have engaged to help us provide the services. In each case, we will ensure that these third parties have agreed not to use or disclose your personal information except to help us provide the services.

Except as noted above for newsletters and surveys, HelloDoc does not provide any third party access to your IP address and email address.

We may provide third parties with aggregate statistics about our visitors, traffic patterns and related site information. These data reflect site-usage patterns gathered during visits to our website each month, but they do not contain behavioural or identifying information about any individual member unless that member has given us permission to share that information.

To help us determine the effectiveness of HelloDoc advertising, we work with Web analytics tools hosted by third parties who receive non identifiable information from your browser, including but not limited to the site or the advertisement you came from, your IP address, your general geographic location, your browser and platform information, and the pages you view within our site.

Use of Cookies by Advertisers

Our sponsors and advertisers and their ad servers may use cookies when you view pages on our site. They use those cookies to collect non-personal information as a way of measuring the effectiveness of their advertising, or to provide advertisements about goods and services that may be of interest to you or to avoid running the same ads to you over time. We do not control these third parties’ use of cookies or how they manage the non-personal information they gather through them. However, our sponsors and advertisers have agreed that they will not collect any personally identifiable information from our site visitors while they are on HelloDoc.ng. If you click on an advertisement on HelloDoc.ng and visit a site maintained by one of our sponsors or advertisers, please be aware that we are not responsible for the privacy practices of that site. You should read the privacy policies of each site you visit to determine what information that site may be collecting about you.

Protecting your Privacy

Whether you are visiting the HelloDoc site or in one of our health service locations, we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. We use a variety of information security measures to protect your online intaractions with us.

HelloDoc site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our website, such as giving information including your name, and address. That being said, HelloDoc cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. We have taken reasonable steps to ensure the integrity and confidentiality of personally identifiable information that you may provide.

You should understand, however, that electronic transmissions via the Internet are not necessarily secure from interception, and so we cannot absolutely guarantee the security or confidentiality of such transmissions.

To further protect your privacy, you may choose to:

  • Stop receiving marketing or promotional emails, direct mail, phone and mobile marketing communications from HelloDoc

  • Update and correct your personal information

  • Cancel your account or request that we no longer use your information to provide you services

To do any of these, click the contact tab on HelloDoc.

Applicable Law and Jurisdiction
This Privacy Policy shall be interpreted and governed by the laws in force in the Federal Republic of Nigeria. Subject to the Arbitration section below, each party hereby agrees to submit to the jurisdiction of the courts of Nigeria and to waive any objections based upon venue.

Legal Disputes

This Privacy Policy shall be governed by the Laws of the Federal Republic of Nigeria. Any dispute arising out of this Agreement, which cannot be settled, by mutual agreement/negotiation within 14 days shall be referred to arbitration by a single arbitrator at the Lagos Multi-Door Courthouse (“LMDC”) and governed by the Arbitration and Conciliation Act, Cap A10, Laws of the Federal Republic of Nigeria. The arbitrator shall be appointed by the Parties, where Parties are unable to agree on the choice of an arbitrator, the choice of arbitration shall be referred to the LMDC. The findings of the arbitrator and subsequent award shall be binding on the Parties. Each Party shall bear its cost in connection with the Arbitration.

Age Restriction

This Site and Applications are not directed to children under 18. We do not knowingly collect personally identifiable information from children under 18. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us by clicking on the Contact Us Tab on our site.

Links to other websites

Our websites link to other websites, many of which have their own privacy policies. Be sure to review the privacy policy on the site you’re visiting.

Privacy Policy Updates

We may need to update our privacy policy as technology changes and HelloDoc evolves. HelloDoc reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page. It is strongly recommended that you check this page often, referring to the date of the last modification listed at the bottom. If a User objects to any of the changes to the Policy, the User must cease using this Site.

Contact Information

For enquiries contact us on +2348055423465 or email us; info@hellodoc.ng